In  Mumbai Mirror dated 27th oct 2009, there is a highlight on Shilpa Shetty’s Spa’s client’s failed skin treatment. Many times, it so happens that the clients don’t follow the pre and post treatment guidelines and instructions clearly. So, many a time the institutions become scapegoats and soft targets for such failures without ruling out negligence on the part of the institutions.

For accomplishment of successful therapies, the responsibility lies not just with the institution but also with the client. Nevertheless, I think, the IOSIS Spa management should deal this with empathy and a sense of responsibility to do maximum damage control and salvation as soon as possible.